|
Terms and Conditions (November
2003)
This website is operated by
Kayaks & Paddles
Ltd T/A Car Roof Racks UK.
(referred to as "Car
Roof Racks/we/our/us").
As user of this website (referred to as "you/your") you acknowledge
that any use of this website including any transactions you make ("use/using")
is subject to our terms and conditions below.
Please: Read through these terms and conditions carefully before using
this website print a copy for future reference.
1. Terms and Conditions.
a. We reserve the right to change these terms and conditions at any
time. Any changes will take effect when posted on the website and dated
in the header notes. It is your responsibility to read the terms and
conditions on each occasion you use this website and your continued
use of the website shall signify your acceptance to be bound by the
latest terms and conditions.
b. If you are not a consumer,
you confirm that you have authority to bind any business on whose behalf
you use this website
2. Orders
a. All orders that you place on this website will be subject to acceptance
in accordance with these terms and conditions.
b. The 'confirmation'
stage sets out the final details of your order. You will be viewing
this in a secure server screen. When you place your order you will be
sent an automatic confirmation email.
c. Acceptance of your
order and the completion of the contract between you and us will take
place on dispatch to you of the products ordered unless we have notified
you that we do not accept your order or you have cancelled it. Please
see Returns and Refunds section.
d. We do not file details
of your order for you to subsequently access via this website Please
print out these terms and conditions and the order confirmation for
your own records. You will need the 'Order reference Number' on the
'Order confirmation' for any correspondences with us regarding your
order.
3. Delivery
a. This website is only for delivery of products to customers in mainland
UK. (For all other UK deliveries we will contact you with regard to
delivery cost. These areas are Northern Ireland, Republic of Ireland,
Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Orkney, Shetland
and Scottish Islands & BFPO addresses.)
b. Delivery charge is shown in the 'Shopping Basket' and relates to
the goods in the 'Shopping Basket'.
c. We offer a next day courier service (not a guaranteed next day service)
on orders. Orders are usually despatched same day or next day, but occassionally
might be longer. Orders placed on Fridays will be delivered on the following
Monday (holidays excluded). For more remote areas of mainland Britain
and during busy periods you should allow 5-10 working days. We make
every effort to deliver goods within the estimated timescales, however
delays are occasionally inevitable due to unforeseen factors. Car
Roof Racks shall
be under no liability for any delay or failure to deliver the products
within estimated timescales.
d. Car Roof Racks
UK. can not be
held responsible for the performance of the Carriers. We will provide
consignment details and tracking numbers on request.
e. Carriage charges for Northern Ireland, Highlands and Islands and
all International (Non-UK) orders will be advised by email or telephone
before your order is processed.
f. Please note that all deliveries made by our carriers require a Signature
on receipt of order. Please ensure that you have your goods sent to
an address where you can sign for them."
g. Upon delivery, please
check all packaging and/or if possible the goods within. If any damage
is visible, sign as "Received Damaged". If the goods are damaged you
are within your rights to refuse and ask the goods to be "Returned to
Sender". It is your duty to inspect and confirm that the goods are in
"Good Condition".
h. We reserve the right to charge £6.00 per redelivery if goods
are sent to an address where the goods are unable to be signed for.
In such cases redelivery will be attempted the following working day.
Redelivery will be attepmted
twice, whereafter the goods will be returned to us
4. Payment
a. We require payment at the time we receive your order in all cases
where the product is ready for dispatch. Supply delays will be advised
to the purchaser who can instruct Car Roof Racks UK to backorder the
product or cancel the order. Any item placed on back order will require
the payment of a deposit or full payment. This deposit or payment is
not refundable once we have satisfied your order and you have the purchased
the product(s).
b. The price you pay is the price displayed in the website-shopping
basket at the time we receive your order, exception: While we try and
ensure that all prices on our website are accurate, errors may occur.
If we discover an error in the price of goods you have ordered we will
inform you as soon as possible and give you the option of reconfirming
your order at the correct price or cancelling it. If we are unable to
contact you, we will treat the order as cancelled. If you cancel and
you have already paid for the goods, you will receive a full refund.
c. Payment can be made by Credit Card or Debit Card. All Card details
are entered on a Secure Server provided by a Certified E-Commerce provider.
Card and Personal information is then encrypted. No Unencrypted information
is kept on the Secure Server or Car
Roof Racks computers.
All Card details are destroyed once an order is processed. UK orders
only.
d. All International (Non-UK) orders please fully complete the online
order form and submit. Once we have received your order, we will contact
you regarding full cost (inc Shipping). All transaction will be paid
via Bank transfer; details will be made available upon acceptence of
charges. Goods will not be sent until payment is received in full.
e. Title to any products you order on this website shall pass to you
on delivery of the products provided that we have processed and received
payment in full for the products.
f. All prices include VAT (where applicable) at the applicable current
rates but exclude delivery charges, unless expressly stated otherwise.
VAT will be deducted at time of process for those areas that are VAT
exempt.
5. Returns, Cancellations
and specification
a. Non-warranty product returns (excluding our error) will be exchanged
or refunded provided the product is returned in the supplied condition,
unused in its original undamaged packaging within 10 days of purchase.
Postage/carriage charges on non-warranty returns will not be refunded
and a 5% transaction charge will be levied to cover the charges incurred
by us in processing and refunding your order.
b. A return for refund made after 10 days of purchase will incur a 15%
restocking charge (excludes warranty returns).
c. Orders cancelled after credit card processing will incur a 5% transaction
charge to cover the charges levied on us by the card issuing companies.
d. Manufacturer specifications may change without our being notified.
Product supplied will always achieve, or exceed the specification described
on the web site.
e. All sizes and measurements are as provided by the manufactures, we
try to make sure that they are as accurate as possible.
6. Liability
a. These terms and Conditions do not affect your statutory rights as
a consumer.
b. We will take all reasonable
precautions to keep the details of your order and payment secure, but,
unless we are negligent, we cannot be held liable for any losses caused
as a result of unauthorised access to information provided by you. Data
is not provided or shared with any other party, all information is held
within Car Roof Racks
UK for internal
use only.
7. Contract
a. The laws of England
shall govern the contract between us and any dispute between us will
be resolved exclusively in the courts of England. English is the only
language offered for the conclusion of the contract.
b. Car
Roof Racks UK
shall be under no liability for any delay or failure to deliver products
or otherwise perform any obligation as specified in these terms and
conditions if the same is wholly or partly caused whether directly or
indirectly by circumstances beyond its reasonable control.
c. These terms and conditions
including the documents or other sources referred to in these terms
and conditions supersede all prior representations. Understandings and
agreements between you and Car
Roof Racks UK
relating to the use of this website (including the order of products)
and sets forth the entire agreement and understanding between you and
Car Roof Racks UK
for your use of
this website
8. Distance Selling Regulations
Under the Distance Selling Regulations you are expected to have made
sufficient enquiry to have made an informed purchase.
You are encouraged to discuss your intended purchase should you require
any additional information that leads you to making an informed purchase.
Your right to cancel your order does not apply to items personalised
or made to your specification.
Should you decide to return your purchase for a refund or exchange you
are required to take all reasonable care of that purchase and return
it intact, unused in merchantable packaging.
9. Privacy Policy
We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection
Act 1998). We collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with the best possible
service. We will not e-mail you in the future unless you have given
us your consent.
The type of information we will
collect about you to enable us to process your order includes:
your name
address
phone number
email address
credit/debit card details
The personal information which
we hold will be held securely in accordance with our internal security
policy and the law.
We use technology to identify
ownership of individual 'shopping baskets' during the ordering process
using a "session cookie" which would be temporarily stored
on your computer. A session cookie is also called a transient cookie,
a cookie that is erased when the user closes the Web browser. The session
cookie is stored in temporary memory and is not retained after the browser
is closed. Session cookies do not collect information from the user’s
computer. They typically will store information in the form of a session
identification that does not personally identify the user.
If you have any questions/comments
about privacy, you should contact us.
10. Thule Warranty
THULE will warranty
load carrier systems, roof boxes and accessories produced by THULE and
sold under the brand name THULE, to the original purchaser up to five
years from the date of the original retail purchase to be free from
defect in materials or workmanship. Subject to the limitations and exclusions
below, THULE remedy defects in material or workmanship during the warranty
period, by repairing or replacing (at Thule's option) the defective
component(s) without charge for parts or labor to the original purchaser.
The purchaser will be responsible for the cost of returning the component(s)/product(s)
and the proof of purchase back to the place where the product was purchased.
No warranty is given for defects resulting from conditions beyond Thule's
control including, but not limited to, misuse, overloading, or from
failure to assemble, mount or use the load carrier or accessory(s) in
accordance with written THULE instructions, guidelines and safety text.
No warranty is given for defects caused by accidents, unlawful vehicle
operation, or defects/inconsistencies in the vehicle upon which the
product is installed. No warranty is given for defects caused by the
users failure to properly secure cargo as recommended by THULE. Repair
or replacement of the defective THULE product is the original purchaser's
exclusive remedy under the warranty. All consequential and incidental
damages are excluded under this warranty. Damage to the user's vehicle,
cargo or to any other person or property is excluded. The above provisions
do not restrict the consumer or customer's statutory rights according
to the relevant compulsory national law. Nor do they affect the right
towards the dealer from the purchase contract concluded between the
two parties. In particular this shall apply for guarantee rights which
remain in full.
All Thule Products purchased through Car Roofracks are covered by the
'Thule Warranty' (as above). Any Thule product returned to Car Roofracks
(at the expense of you the consumer) under a warranty claim will be
sent to Thule UK for inspection by qualified member of staff free of
charge.
Car Roofracks Staff are not qualified to determine if a Thule Product
is faulty and falls within the 'Thule Warranty' guidelines.
11. Contact Details
Kayaks & Paddles Ltd
T/A Car Roof Racks
UK.
319-320 Faraday Mill Trade Park
Plymouth
Devon
PL4 0SP
Tel. 01752 600771
Fax. 01752 600779
Email. sales@car-roofracks.co.uk
12.Company Details
Kayaks & Paddles
Ltd T/A Car Roof Racks UK.
Registered No 3293845
VAT No 684672785
|