This policy applies to all orders placed online or by mail-order.

Items can be returned for refund within 30 days of receiving your order. All returned items must be in new/unused condition, in original/undamaged packaging and fit for re-sale.

We are unable to offer exchanges - Refunds will be issued against any items returned to us.
If you require an alternative product or variant, please place a new order for the required product(s) and then return the original item(s) to us separately.

To return an item for a refund, please follow these steps:

  1. Print and fill out our Order Returns Note.
  2. Ensure the item(s) are re-packaged securely, so that they're protected during shipping.
  3. Attach the address label from the returns note to the outside of the package.
  4. Include the remainder of the returns note inside the package.
  5. Return the package to us by post or a courier of your choice.

Please Note - You will be responsible for the return shipping costs.


We will refund the original purchase price paid for each item returned to us, provided they meet the criteria outlined above.

Where applicable, the standard delivery cost of your order will also be refunded.

Received a Faulty/Incorrect Item?

If any part of your order is incorrect or faulty, please contact us on 01752 896 466 or email us using and a member of our team will be able to assist you further.

Nationwide delivery available from Car Roofracks UK

Nationwide Delivery

Delivery Available Throughout Mainland UK *

Car Roofracks UK have stores nationwide

Nationwide Stores

7 Large Stores Located Throughout The UK - Click & Collect

Secure ordering system at Car Roofracks UK

Secure Ordering System

128-Bit Encrypted Checkout System For Added Security

Car Roofracks UK have a huge range of stock nationwide around the UK

Huge Stock Levels!

Huge Stock Of Thule Roofracks and Equipment Available All Year Round